DESCRIPTION
From Competence to Excellence: The Ethical Imperative for Excellent Client Service
The very first rule of the ethics canon calls for lawyers to provide competent representation to clients. Yet, mere competence isn't enough to satisfy our ethical obligations to our clients. We must instead strive for excellence. In this unique webinar, noted legal humorist Sean Carter will highlight the need for excellence in client service and demonstrate the consequences of mediocrity by recounting the sagas of past Ethy Award nominees -- lawyers who earned CLE infamy for the failure to provide excellent client service.
In this webinar, legal humorist Sean Carter will review the competence requirement with an eye towards demonstrating that the ethical canon actually requires far more than mere competence on the part of practitioners. In doing so, he will discuss:
- The four competencies (skill, preparation, knowledge, thoroughness)
- The importance of relevant past experience
- The Preparation Paradox
- The different kinds of knowledge required by the rules
- The three keys to diligent representation (avoiding conflicts of interest, over-commitment and procrastination)
Disclaimer: All views or opinions expressed by any presenter during the course of this CLE is that of the presenter alone and not an opinion of the Oklahoma Bar Association, the employers, or affiliates of the presenters unless specifically stated. Additionally, any materials, including the legal research, are the product of the individual contributor, not the Oklahoma Bar Association. The Oklahoma Bar Association makes no warranty, express or implied, relating to the accuracy or content of these materials.